Effective date: October 15, 2026
Pata Hao provides a mobile platform for discovering properties and coordinating viewings in Kenya. This policy explains the categories of personal information we may process, why we process it, and how to contact us.
1. Information you provide
Depending on your use of the app, we may process your name, email address, phone number, account details, property preferences, messages, viewing requests, and information you submit as a property partner. Partners may upload listing photographs, videos, descriptions and verification documents.
2. Information from using the app
We may maintain records of account activity, viewing dates and statuses, notifications, fee amounts, payment references, refunds, credits, and support requests. The app may access camera, photos or files when you choose to add content. Location information may be processed when you use a feature that requires it and grant the relevant permission.
3. How information is used
We process information to create and secure accounts, display property listings, coordinate viewings, communicate about requests, manage payments and related records where available, investigate misuse, provide support, and improve the reliability of the service.
4. Who receives information
Information relevant to a listing or viewing may be shared with the customer and property partner involved. We may use service providers for hosting, communications and payment processing, subject to the services actually enabled. We do not publish your account password or payment PIN to property partners.
5. Payments and transactions
Where a payment feature is available, Pata Hao may record the amount, transaction reference, status, and related credit or refund activity. Payment methods shown in the app depend on the current configuration; a payment method is not represented as available merely because it is planned.
6. Security and retention
We use reasonable technical and organizational safeguards to protect personal information. We retain information as needed to operate accounts and transactions, address disputes, prevent abuse, and comply with applicable legal requirements. Certain transaction records may need to be retained after an account deletion request.
7. Your choices
You may request correction of your personal information or deletion of your account by contacting support@patahao.app. Instructions are available on our account deletion page.
8. Age requirements
Pata Hao is intended for adults aged 18 and older.
9. Updates and questions
We may update this policy as our services change. Any updates will appear here with a revised effective date. For privacy questions, email support@patahao.app.